Privacy Policy

This privacy policy is issued by مكة المكرمة للرحلات (Makkah Al Mokarramah Travel), a sole proprietorship owned by Karam Ahmed Mohamed El-Bagoury, registered in the Commercial Registry under no. 100866 at the Alexandria East Commercial Registry Office, with its office at Shop 6, Ground Floor, 4 Omarat El Zohour, El Nabwy El Mohandes St., El Mandara Qebly, Montaza, Alexandria, Egypt ("we", "our", "the office"). It explains what personal data we collect, why we collect it, and how we protect it.

What we collect

When you submit a trip booking, visa application, flight or hotel reservation, insurance request or a general inquiry, we collect your full name, phone number, email address, travel details (destinations, dates, number of travelers) and any documents you choose to upload, such as passport copies, personal photos or bank statements.

How we use your data

Your information is used only to process your request: preparing and filing visa applications, issuing temporary flight and hotel reservations, arranging trips, issuing travel insurance, and contacting you about your request by phone, email or WhatsApp.

Who we share it with

We do not sell your data. We share it only with the parties directly involved in fulfilling your request: embassies and consulates, airlines, hotels, transport providers and insurance companies. Each of these parties processes your data under its own privacy rules.

Document storage and security

Uploaded documents are stored in private, access-controlled storage and are visible only to authorized staff handling your file. We keep your data only for as long as needed to complete your request and to meet any legal or accounting obligations under Egyptian law.

Your rights

You may ask us at any time to view, correct or delete your personal data, or to withdraw a request you have submitted. Contact us on WhatsApp or by phone and we will act on your request promptly.

Contact

For any privacy question, contact us via the Contact page, on WhatsApp, or by phone at +20 106 811 5148. Our office is located at Shop 6, Ground Floor, 4 Omarat El Zohour, El Nabwy El Mohandes St., El Mandara Qebly, Montaza, Alexandria, Egypt. WhatsApp